Nuheara Reviews

I have had my IQ Buds2 Max for 1.5 years and the microphone has died. I contacted customer support and they said the warranty is only 1 year. These are expensive buds and to have them die after 1.5 years and not have the company repair or replace is crap. I have several other buds and they have all lasted more than 1.5 years. Crappy company, crappy design

Money back guarantee is a joke, waiting a month so far for a refund. DHL tracking shows it was delivered to them a month ago but the refund is still no where to be seen.

Product itself is not worth the hype or money, performed no better than others at half the cost, so refined after 20 minutes of use.

They use third party logistics companies rather than their own so you are at the mercy of them and Nuheara tell you they are waiting for confirmation of the goods arriving from the warehouse team, no matter what DHL tracking says. I would avoid and buy another brand on Amazon where you know the terms and will have little issue returning, these people are a joke, will soon have to put in a dispute with credit card or go legal, unacceptable return process, I would hate to experience warranty repairs etc.

Worst company ever. Their test is unreliable, probably only to lure people into buying their stuff. Interesting that I just came back the same day from a whole battery of my hearing tests, where my hearing is in pretty good shape. Audiogram within 0-5 decibels, Speech recognition almost perfect. Yet somehow in the same day in scope of a few hours my hearing
diametrically becomes worse and(conveniently for them) will benefit from their product. Don't waste your time with the company that is using such shading tactics.

BEWARE OF THIS COMPANY, PURCHASED THE IQBUDS ABOUT 4 MONTHS AGO, STARTED HAVING STATIC WHEN USING THE TV STREAMER OR LISTENING TO MUSIC, SENT EMAILS TO RETURN FOR REPAIR OR REPLACEMENT, FINALLY GET EMAILS BACK ASKING ME MAKING SURE THAT EVERYTHING IS CONNECTED OR MAYBE I SHOULD MAKE SURE MY EARS ARE CLEANED OUT, IT SHOULD BE VERY SIMPLE TO RETURN BUT THERE IS NOT EVEN AN ADDRESS ONLINE, I THINK THEY JUST HOPE YOU WILL GIVE UP AND THEN BE $500 OUT OF POCKET

I have now had money back but it was a nightmare trying to get straight answer.

I was unable to keep the ear buds in for long as they hurt my ears also there was to much feedback on them.
I started the returns procedure only to find out there is no retun address to post them back. It now feels like i am about to ge fleeced out of £299.00. So i would advice people not to part with your money till they provide a better returns policy.
I have now been kept waitng no refund and not answering emails total sham.

I have used IQbuds MAX for about a year and a half now. I don't have much measurable hearing loss, but these buds are my "go to" for Zoom & other video calls when working. Unlike many other Bluetooth earbuds, they can pair directly with my PC.

I also use them a lot when I run to listen to music. In any environments, the ability to toggle on and off the active noise cancellation is fantastic.

Lastly, any earbuds boasting "hear through" functionality or "transparency mode" are behind the curve compared to Nuheara. Their earbuds have featured the "blended hearing" functionality as long as anyone (way longer than Apple) and they do it way better... just not many people know about the company yet.

I am a severely disabled customer who bought two pairs of Nuheara earphones awhile back. I gave one pair to a friend and kept the iQBuds Max. They were faulty. It took a lot of hassle with the company to get replacements which FINALLY arrived. They worked great indoors, until I tried them outside months later. I have tried repeatedly to get a response from Nuheara, but they just ignore my emails and they censor anything I write on Youtube. They won't answer my messages on Twitter either. I am disgusted by this company and will never give them another penny.

Below, Nuheara's response just sounds like a stock answer. You sent me one faulty pair of overpriced headphones after another. The issue is stil unresolved and it looks like I'm gonna have to call AUSTRALIA ALL THE WAY FROM ENGLAND JUST TO GET HELP!

OK, if you're gonna put me through that I'll give you one chance on the phone. I will be reporting back here as to the outcome.

I have tried dozens of times to pair these earbuds to no avail!😠
Earbuds say pairing but don't follow through!
My iOS and Android devices try to pair with no success!
They try to communicate but IQ buds 2
Doesn't connect!
I don't have the hours in a day to play with this nonsense!
I asked for a new pair in exchange no response.
This is not what I expected very discouraged !
No live person to speak just back and forth between emails 😠

They have been amazing. Sorted one minor problem with no quibble and a technical problem with the same ease. Their customer care is amazing. Their products are super. Great team!

Delivery of my IQ2buds was slow but I bought as a Kickstarter and they are usually late! They do compensate for my medium hearing loss but the Android controls are fiddly and I usually get feedback effects when in World mode. Then I bought an IQstreamTV thinking that I would be less antisocial to the neighbors. It was a pig to get working (my Panasonic TV didn't help) but the connection to the buds is unreliable. Basically they are useless and to make matters worse they are out of sync with the Sonos soundbar. That's probably also a fault of the TV but they still won't work for me. I will send them back.